Andrea has been personally trained by John DiJulius, President of The DiJulius Group, and best-selling author of Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Book. As a Secret Service Certified presenter, she is licensed to present the principle philosophies of Secret Service and facilitate the Customer Experience Cycle Workshop.
A revolutionary tool that allows organizations to put systems into place that enable them to consistently personalize their customer’s experience, build stronger relationships, increase customer loyalty and ultimately make their price irrelevant.
Customer Experience Cycle Workshop
After a customized Secret Service keynote for your organization, all the attendees go through the world renowned Customer Experience Cycle. Teams from every department help define the critical “Service Defects” that need to be avoided, “Non-negotiable Experiential Standards” that should be executed consistently and the best “Above and Beyond Opportunities” that exist at each point of contact (stage) that you have with your customers; thus reducing the wide variation of the customer’s experience delivered.