Customer Service & Retention

Customer Experience

  • What do your customers say about their experience with your business?
  • Do you know if you consistently offer your customers an experience that keeps them coming back?
  • What do your employees say about your business?

Rate your business on the Customer Experience continuum:

“Where are you?”

Then, contact us to work with you to develop a comprehensive program to ensure you consistently offer your customers a red carpet experience.

How does it work?

  • Evaluation of “Where are you?” on the Customer Experience continuum. Methods include customer focus groups, employee interviews, secret shopper reports, analysis of processes and customer data.
  • Facilitation of the Customer Experience Cycle Workshop developed by John DiJulius.
  • Application of the building blocks of People, Process, and Facility introduced in Andrea Hoffer’s, “The NEW Customer.”
  • Installation of new processes, training, and follow-up tools to help you to consistently offer your customers a “Red Carpet Experience.”

Are you ready to do the work necessary to create a red carpet experience for your customers that keeps them coming back and referring their friends and family to you?

Contact us for a free consultation.

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"Andrea helped me recognize the strengths and blind spots of my selling style. Andrea's approach is interactive and effective."Monica McMahon
GetFit Retreats, LLC
""Andrea is uniquely qualified to help others develop a people-oriented, coaching style of leadership which also focuses on results."Sally Hammock
Georgia Institute of Technology
"Andrea is highly skilled at assimilating data and presenting it in a format that is easy to understand and implement."Judi Hedge
On The Edge with Judi Hedge