- What do your customers say about their experience with your business?
- Do you know if you consistently offer your customers an experience that keeps them coming back?
- What do your employees say about your business?
Rate your business on the Customer Experience continuum:
Then, contact us to work with you to develop a comprehensive program to ensure you consistently offer your customers a red carpet experience.
How does it work?
- Evaluation of “Where are you?” on the Customer Experience continuum. Methods include customer focus groups, employee interviews, secret shopper reports, analysis of processes and customer data.
- Facilitation of the Customer Experience Cycle Workshop developed by John DiJulius.
- Application of the building blocks of People, Process, and Facility introduced in Andrea Hoffer’s, “The NEW Customer.”
- Installation of new processes, training, and follow-up tools to help you to consistently offer your customers a “Red Carpet Experience.”
Are you ready to do the work necessary to create a red carpet experience for your customers that keeps them coming back and referring their friends and family to you?
Contact us for a free consultation.