A business plan is typically developed before your business is up and running, when you have few if any employees to weigh in. But it’s important to remember that a business plan is a living document that should be updated and evaluated as you develop your strategic and marketing plans for the coming years. At

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Sales Tactics for All Social Styles

Wednesday, 27 December 2017 by

Selling with a sense of style. All salespeople are not the same. All customers are not the same. You probably have a sense of your own interpersonal style, and theirs. But how can you hone this information to create the most successful sales experience? There are powerful, time-tested assessments that can give you great insight

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Looking to advance as a manager? The best managers have mastered certain skills. Some may have those abilities naturally, but most learned them along the way. If you want to take your career to the next level – taking on a managerial role, eyeing a more senior position, or starting your own business – you

Do You Trust Your Customers?

Wednesday, 13 December 2017 by

How to make sure your customers really are happy. If you’re like a majority of business owners, you probably think your customer service is “superior” – in fact, 80% of the companies surveyed by Help Scout fell into this assumption. But on the flip side – only 8% of those who patronized those very same

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It’s no small job to write a good job description. Before you hop online to post that new job description for the hire you needed yesterday, stop. The effort you spend on the front end writing a great job description will save your organization time and money; you won’t be wasting precious time sifting through

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How to be a good manager largely depends on taking time to understand each team member. Congratulations! You’ve just been promoted to a management role for the very first time. You’re excited for the new responsibility, but a little nervous on how to hit the ground running as a “good manager,” right? It has been

What you need to know when hiring frontline employees. An organization’s customer-facing team plays the most critical role in driving the organization’s success. For hiring managers, you know that maintaining low turnover in these key roles is vital to sustaining employee morale and continuing to keep revenue driving in the right direction. To keep good

Why you should ask for customer feedback and how No business owner or manager likes to receive criticism. However, in the retail and service industries, negative feedback is a daily occurrence. While it’s easy to wince or become defensive in the face of such criticism, you need to remember that it’s not always a bad

Delegate your way to balancing business and your life. We all know managers or owners who find it hard to delegate. Perhaps you’re one of those people, believing everything will fall apart if you’re not in charge. The inability to delegate can create unnecessary problems for you and your business, however. Employees might feel you

Make a better hiring decision by weighing both sides. Employee referrals are great. Sometimes. Before you take the word of an employee on the next ‘perfect hire,’ be sure to weigh the benefits against the potential issues to help guide you as you make your hiring decision. Pros: If you like and trust your referring

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