The 8 Dimensions Of Leadership

Saturday, 10 May 2014 by

Authors Sugerman, Scullard and Wilhelm in their book with the same title described, “The 8 Dimensions of Leadership.”  The book lays out a model of eight dimensions of leadership behavior. As leaders, we tend to have natural tendencies in one of these dimensions. These natural tendencies are sometimes called our strengths. This model integrates the

How I Can Help Small Businesses

Saturday, 10 May 2014 by

A few months ago I facilitated a leadership workshop for a local chamber group. Many of the participants were small business owners. The energy was just incredible during the workshop.  There were lots of “AHA!” moments. After the workshop, the sponsor came to speak with me. He has owned several businesses in the area for

Where Do Great Ideas Come From?

Saturday, 10 May 2014 by

Great ideas are everywhere.  There are a lot of great ideas out there.  A great idea fills a need.  It makes something easier for the client, customer, or organization.  In order to develop great ideas, we need to not only be open to them, but also encourage them.  Ask your customers for ideas on how

  Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but

Communication Breakdown

Wednesday, 25 July 2012 by

Andrea addresses some of the barriers with communication that she has seen in organizations. These include:

  1. Perception
  2. Body Language
  3. Channel in which message is communicated

Helping You Find Ways To Get Unstuck

Tuesday, 24 July 2012 by

Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not only make your employees feel cared about, but will motivate them and help them to feel

Priscilla

Monday, 23 July 2012 by

I once knew a woman named Priscilla who embodied great customer service.  Over the years I’ve attended many workshops on customer service.  I’ve also read countless books, yet when I think about GREAT customer service, I think of Priscilla. I met Priscilla in 2000.  A friend of mine had recommended a certain type of make-up

Keeping Your Team Involved and Motivated

Wednesday, 18 July 2012 by

Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for feedback will build trust. Communicating expectations regularly and helping to cultivate their development will surely help to create a happy and hard working team.

Profile Of My Best Clients

Friday, 13 July 2012 by

Andrea shares traits of her best clients. This includes clients who are willing to put effort in to get the desired result.

Setting Goals And Reaching Them

Thursday, 12 July 2012 by

Andrea shares tips to reaching your goals. Most importantly she recommends visualizing and then writing them down. Next, devising a plan with reasonable goals for each step. Lastly, holding yourself to the plan.

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