Do your employees know you appreciate them? Is the job more than just a paycheck to them? I’m often asked how to show you care. It often is the little things that make the biggest difference. Here are some ideas to get you started. Recognize their birthday. Send them a card. Include a gift card

Having owned, worked-in and consulted with retail service businesses for many years, I’ve noticed some key differences between the businesses who struggle and those who seem to magically grow year after year. If your business seems stuck, take a moment to assess how you’re doing in these three areas. 1. Have a Plan: Use it.

Why Vision Is Important To Success

Saturday, 10 May 2014 by

A little while ago I was meeting with a prospective client.  I asked this client one of my favorite questions, “What is your vision for your business?”  She looked at me and said, “I don’t have a vision. What is your vision?”  Nobody has ever turned that around on me before, but I was happy

Why Executives Need Coaches

Saturday, 10 May 2014 by

Business executives could benefit from a coach for a variety of reasons. Many times the executive is looking to move ahead in his/her career and knows that there are specific areas she needs to improve in order to make that happen. A coach can help an executive identify those areas and work with her to

The top leadership mistakes often made by entrepreneurs fall into four areas: Identifying too closely with their business Doing everything themselves Forgetting their vision Ignoring leadership lessons The mistake I see most often with entrepreneurs is that they don’t separate themselves from their business. It becomes part of their identity. This can be dangerous. If

The 8 Dimensions Of Leadership

Saturday, 10 May 2014 by

Authors Sugerman, Scullard and Wilhelm in their book with the same title described, “The 8 Dimensions of Leadership.”  The book lays out a model of eight dimensions of leadership behavior. As leaders, we tend to have natural tendencies in one of these dimensions. These natural tendencies are sometimes called our strengths. This model integrates the

How I Can Help Small Businesses

Saturday, 10 May 2014 by

A few months ago I facilitated a leadership workshop for a local chamber group. Many of the participants were small business owners. The energy was just incredible during the workshop.  There were lots of “AHA!” moments. After the workshop, the sponsor came to speak with me. He has owned several businesses in the area for

Where Do Great Ideas Come From?

Saturday, 10 May 2014 by

Great ideas are everywhere.  There are a lot of great ideas out there.  A great idea fills a need.  It makes something easier for the client, customer, or organization.  In order to develop great ideas, we need to not only be open to them, but also encourage them.  Ask your customers for ideas on how

  Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but

Communication Breakdown

Wednesday, 25 July 2012 by

Andrea addresses some of the barriers with communication that she has seen in organizations. These include:

  1. Perception
  2. Body Language
  3. Channel in which message is communicated
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