6 ways to build a better connection with your customers Happy customers become repeat customers. One of the biggest challenges in sales is forging relationships with customers that build loyalty and retention. The relationship starts with the first contact, whether in person, via email, social media or on the phone. After that, it’s imperative to

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6 ways to manage conflict within your team When people of diverse backgrounds and personalities come together, disagreements are bound to occur, the same is true in the workplace. In the best case, workplace conflicts are resolved among employees, but if allowed to fester, it can hinder productivity and create a negative environment for your

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Find out what kind of sales tactics you need to employ to get the best closure rate. In the analytical world of sales training and optimization, sales approaches or tactics are delineated into many different types. Two factors normally govern which emerges on the shop floor – a salesperson’s innate predisposition and the company’s products

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The all-important customer experience. Today’s world is driven by immediacy, technology, and information. Your customers have more options than ever before, and more ways to collect information on those options. So how can your business stand out? For today’s customer, delivering a pristine customer experience is your business’s competitive advantage. Organizations must establish a brand

Onboarding best practices. You’ve gone through the recruitment process, chosen the right candidate for the position, and they have accepted the job offer. Though you may think the job is done, it’s only just beginning. After effective recruitment and decision-making comes the most important process to improve your retention – employee onboarding. Having an effective

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Leadership coaching has recently experienced a transition. What was once thought of as a desperate tactic to save a business has now become a fundamental piece of maintaining a business’ success. Organizations and their leaders have started to understand the varying advantages business consulting can have on the organization at the individual level – and

The hiring process can be an intimidating time for an organization. It requires a lot of time and direction from the top and, if done incorrectly, runs the risk of drastically affecting your bottom line. There are several factors to consider when beginning the hiring process; but the first step is the most important –

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Is a Business Plan Right for Me?

Wednesday, 28 February 2018 by

What’s a business plan? In today’s technological landscape, with start-ups launching every minute and venture capital seemingly being pumped into any and every idea, the importance of a business plan has become somewhat disrespected. Yes, the main purpose for creating a business plan is to secure funding – but that is not its only purpose.

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You require a resume – which you’ll fact-check – from a job candidate, but what will you give them in exchange? It’s standard operating procedure for employers to use social media to screen candidates before a job offer. Current estimates put the number of organizations doing this at 70 percent or more. Nearly half are

If done correctly, employee referrals can drastically change your business. The secret to finding valuable, high performance employees is to seek out your current valuable, high performance employees and attempt to pull from their network. Chances are the talent within your organization is connected to other great talent – whether from a mutual professional organization,

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