Make a better hiring decision by weighing both sides. Employee referrals are great. Sometimes. Before you take the word of an employee on the next ‘perfect hire,’ be sure to weigh the benefits against the potential issues to help guide you as you make your hiring decision. Pros: If you like and trust your referring

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Why your company needs an employee handbook Legal and financial. Those are the two primary reasons every company should have an employee handbook. For small businesses, drafting a handbook might seem like an inefficient use of valuable temporal resources, however, in the long run, it pays off exponentially in time, money, and peace of mind.

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Why you should give your patients “the spa treatment” Think of an ideal spa experience: As you drive to the spa, you recall that the person who called to confirm your appointment sounded lovely on the phone. And from the moment you walk in the reception area, you’re made to feel special. You get the

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What are team or group interviews? There is some confusion about the terms “team interviews” and “group interviews.” One, because the two terms are often used interchangeably, and two, because they can mean either of two things: when interviewers get together in a group and simultaneously meet with a single candidate, or when one interviewer

Why Do a Pre-hire Assessment?

Wednesday, 26 July 2017 by

Hire the right person for the job, right from the start. Envision the following scenarios: You’ve brought in a dozen candidates for interviews for front desk sales associate positions at your health club. Several people seem promising, but you don’t have positions for all of them. How are you going to choose who will get

Do your employees know you appreciate them? Is the job more than just a paycheck to them? I’m often asked how to show you care. It often is the little things that make the biggest difference. Here are some ideas to get you started. Recognize their birthday. Send them a card. Include a gift card

Having owned, worked-in and consulted with retail service businesses for many years, I’ve noticed some key differences between the businesses who struggle and those who seem to magically grow year after year. If your business seems stuck, take a moment to assess how you’re doing in these three areas. 1. Have a Plan: Use it.

Why Vision Is Important To Success

Saturday, 10 May 2014 by

A little while ago I was meeting with a prospective client.  I asked this client one of my favorite questions, “What is your vision for your business?”  She looked at me and said, “I don’t have a vision. What is your vision?”  Nobody has ever turned that around on me before, but I was happy

Why Executives Need Coaches

Saturday, 10 May 2014 by

Business executives could benefit from a coach for a variety of reasons. Many times the executive is looking to move ahead in his/her career and knows that there are specific areas she needs to improve in order to make that happen. A coach can help an executive identify those areas and work with her to

The top leadership mistakes often made by entrepreneurs fall into four areas: Identifying too closely with their business Doing everything themselves Forgetting their vision Ignoring leadership lessons The mistake I see most often with entrepreneurs is that they don’t separate themselves from their business. It becomes part of their identity. This can be dangerous. If

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