FAQs on why you need and how to use an employee onboarding checklist. Finding the right new hire is only half the battle. A large part of your new hire becoming a successful, long-term employee is a result of how their onboarding process goes. Taking the time to ensure your new hires are properly on-boarded

The hiring process has become more complex because of the need to run background checks, pre-hire assessments, and multiple interview rounds. None should be used as an excuse to drop off the radar once you have engaged a job candidate. It’s already difficult to find good job candidates.  As a hiring manager, you don’t want

We all want to succeed, and it’s usually why we take on more projects than we can handle alone. There really is only one way to get them all done—and that’s to look to your team for help. If you want something done right, you’ve got to do it yourself. Does that statement resonate with

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Learn how to read your customers for greater sales success Completely understanding your customers is the key to an organization’s success. Who are they? What are their hobbies? What do they spend their time doing? What motivates them to buy? It’s not just about knowing their demographics, but anticipating their needs in order to continue

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Strategies for empowering employees to be resourceful and less reliant on upper management We all have those few employees who always have a question to ask. These questions can typically be divided into two parts: questions that could be researched elsewhere (like online or in company materials) or questions that have already been asked previously.

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6 ways to build a better connection with your customers Happy customers become repeat customers. One of the biggest challenges in sales is forging relationships with customers that build loyalty and retention. The relationship starts with the first contact, whether in person, via email, social media or on the phone. After that, it’s imperative to

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6 ways to manage conflict within your team When people of diverse backgrounds and personalities come together, disagreements are bound to occur, the same is true in the workplace. In the best case, workplace conflicts are resolved among employees, but if allowed to fester, it can hinder productivity and create a negative environment for your

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Find out what kind of sales tactics you need to employ to get the best closure rate. In the analytical world of sales training and optimization, sales approaches or tactics are delineated into many different types. Two factors normally govern which emerges on the shop floor – a salesperson’s innate predisposition and the company’s products

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The all-important customer experience. Today’s world is driven by immediacy, technology, and information. Your customers have more options than ever before, and more ways to collect information on those options. So how can your business stand out? For today’s customer, delivering a pristine customer experience is your business’s competitive advantage. Organizations must establish a brand

Onboarding best practices. You’ve gone through the recruitment process, chosen the right candidate for the position, and they have accepted the job offer. Though you may think the job is done, it’s only just beginning. After effective recruitment and decision-making comes the most important process to improve your retention – employee onboarding. Having an effective

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