Strategies for empowering employees to be resourceful and less reliant on upper management We all have those few employees who always have a question to ask. These questions can typically be divided into two parts: questions that could be researched elsewhere (like online or in company materials) or questions that have already been asked previously.

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6 ways to build a better connection with your customers Happy customers become repeat customers. One of the biggest challenges in sales is forging relationships with customers that build loyalty and retention. The relationship starts with the first contact, whether in person, via email, social media or on the phone. After that, it’s imperative to

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6 ways to manage conflict within your team When people of diverse backgrounds and personalities come together, disagreements are bound to occur, the same is true in the workplace. In the best case, workplace conflicts are resolved among employees, but if allowed to fester, it can hinder productivity and create a negative environment for your

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Find out what kind of sales tactics you need to employ to get the best closure rate. In the analytical world of sales training and optimization, sales approaches or tactics are delineated into many different types. Two factors normally govern which emerges on the shop floor – a salesperson’s innate predisposition and the company’s products

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