Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but

Communication Breakdown

Wednesday, 25 July 2012 by

Andrea addresses some of the barriers with communication that she has seen in organizations. These include:

  1. Perception
  2. Body Language
  3. Channel in which message is communicated

Helping You Find Ways To Get Unstuck

Tuesday, 24 July 2012 by

Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not only make your employees feel cared about, but will motivate them and help them to feel

Priscilla

Monday, 23 July 2012 by

I once knew a woman named Priscilla who embodied great customer service.  Over the years I’ve attended many workshops on customer service.  I’ve also read countless books, yet when I think about GREAT customer service, I think of Priscilla. I met Priscilla in 2000.  A friend of mine had recommended a certain type of make-up

Keeping Your Team Involved and Motivated

Wednesday, 18 July 2012 by

Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for feedback will build trust. Communicating expectations regularly and helping to cultivate their development will surely help to create a happy and hard working team.

Profile Of My Best Clients

Friday, 13 July 2012 by

Andrea shares traits of her best clients. This includes clients who are willing to put effort in to get the desired result.

Setting Goals And Reaching Them

Thursday, 12 July 2012 by

Andrea shares tips to reaching your goals. Most importantly she recommends visualizing and then writing them down. Next, devising a plan with reasonable goals for each step. Lastly, holding yourself to the plan.

Challenges College Freshmen Face

Wednesday, 11 July 2012 by

Andrea explains that some of the challenges college freshmen face are things like dealing with their new found freedom and being able to manage that while relating to new individuals with different personalities. Also, freshmen must keep in mind that posting information on line could follow them in years to come. When they use the

Biggest Mistakes Organizations Make

Tuesday, 10 July 2012 by

Andrea discusses the biggest makes she has seen organizations make. Often companies jump in without a plan. By not having a plan, and not making sure employees are on-board and prepared, organizations face the risk of their project failing.

Attributes Of Great Leaders

Monday, 09 July 2012 by

Andrea explains that great leaders stretch themselves to spend time dealing with uncomfortable areas so that they eventually become comfortable.

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