It is common for owners or managers to lose every day to serving customers, putting out fires and enforcing consistency on their staff with no time left for the important things that only the leader can do. These demands are magnified when your team develops interpersonal challenges.
As the owner or leader of a customer service business, your time must be freed from daily operations so that you have the headspace for growing your company’s profits and impact. However, for many owners or managers of retail or service operations, it can seem impossible to focus on growth when your days are surrendered to the constant challenges of simply keeping your customers (and team) happy.
You may find that you are often short-staffed due to turnover or growth and don’t have time to find and train the right candidates. Or maybe you find that your priorities seem to be different than your team members and you don’t know how to communicate your expectations clearly.
Somedays just feel like you are running in circles - you can almost call it chaos! That’s where we can help.
AHA! Business Consulting partners with you to assist with all challenges along the employee lifecycle. We don’t just want you and your business to succeed-we want your team members to grow as well! We offer tools, educational resources, training, & full-service outsourcing in three main areas:
If the frustrations of getting your team to perform consistently and cohesively drain your best hours, then you are likely struggling to grow your business. Or, that growth is translating into you working more hours which is unsustainable.
Let AHA! introduce clarity and consistency to your retail or service business and prepare yourself for more profits and more time off. Schedule your complimentary assessment today!
Take the AHA! Owner Assessment to identify where you can free up your personal time from your business.Get Your Free Assessment
"Andrea at AHA! has worked with us on several different aspects of our small business. She revamped our sales process and provided our team with the training necessary to implement the entire process: from customer interaction to tracking. As a result, our sales have been steadily growing. Sales growth led to the need for more staff! Andrea introduced us to the group interview process, lead an interview and trained us on how to hold the interviews ourselves. Using this process, we were able to identify and hire a highly qualified candidate for our sales position. I highly recommend AHA’s services. Not only are their processes effective, but Andrea is very responsive, supportive and understands the unique challenges of business ownership."Heather Veeravagu
The Salt Station
"Thank you to AHA! and Andrea for providing our diverse organization the tools to provide consistent interview practices with well thought-out questions that focus on the overarching values of Turnberry!"Krystina Mores
"I really enjoyed your presentation and thoughtful analysis. It was a great learning experience for me about how to best communicate with my colleagues and my own personality in the workplace…with tangible “take-aways” to implement."Monika Levin
Red Banyan Group